An efficient system for the management of complaints, ensures compliance as well as improves product quality. Good communication is crucial for successful management, and our experienced consultants are skilled in representing life science companies in this important correspondence.
The management of product quality complaints is not only a regulated responsibility for pharmaceuticals and medical devices, but also a possibility to capture the need for quality improvements for a sustainable product lifecycle.
If you are responsible for the marketing of the product, the product complaints management is also crucial to maintain good relations with the customer and/or patient.
Arex Advisor experts will:
– Set up efficient systems and processes for product quality complaint management.
– Receive, report and follow up on complaints.
Our consultants are experts in professional communication for management of of product quality complaints. We will represent your company in the best possible way in the correspondence with customers, patients, and suppliers.
Acting Responsible Person (RP), including 24/7 coverage
Auditing
Evaluation/structuring of distribution system
Quality management system (QMS)
WDA application management, including inspection support
Input to quality agreements
Lovisa Rosenquist
Staffan Thunell
Founding partner
BSc Economics and BA
Staffan has a long background in entrepreneurship within the life science industry. He has 20+ years experience from positions as Founder, Chairman, CEO and CFO within medical affairs consulting and small pharma. Previously Staffan worked in executive positions in big pharma and specialty pharma companies.
